Return Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Am I eligible for a return?

We hope that you will be delighted with your OWOCARE purchase! If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, however it must be unused and unopened.

We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.

To be able to return a product, you must provide a valid proof of purchase from owocare.com.


What is the return process?

  • Please send an email to support@owocare.com along with a photo of the products you are returning
  • Once approved, we will provide you with a return merchandise authorization number and mailing information
  • Ensure your return is well packaged and meets all the conditions outlined in the Returns Terms & Guidelines (below).
  • Please mark your RMA number clearly on the outer packaging of your parcel.
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.
  • Send a follow up email with your tracking information to support@owocare.com


What should I do if I’ve received the incorrect product or a faulty product?

If you have received the incorrect product or the product you have received is faulty, please email support@owocare.com with photos and we will assist you with this promptly.
Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim. 


Returns Terms & Guidelines

All return items must be unused, unopened, and complete with original plastic wrapping.
We are not responsible for the return shipping costs of the items.
Please make sure all return items are well packaged, so as not to be damaged in the post.
Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Please make sure that the returns form has been approved - without approval it may result in your return not being processed.


HOW TO ISSUE A REFUND OR EXCHANGE AFTER I RETURN THE ITEM(S)?

Refund or exchange will be available as soon as your return is received and processed.

Refunds:

The refund time will depend on the payment method you used for your order.
PayPal refunds: 3 business days.
Credit card refunds: 7-14 business days.

Exchanges:

It will take up 3 business days for us to arrange the reshipment for you.