FAQS

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HOW TO USE
PRODUCT FEATURES
CUSTOMER SERVICE
HOW TO USE
Absolutely, OwOCare wipes are chemical-free, all-natural materials and formulations that can be used on the whole body and sensitive areas, and can be used by cats and dogs of any age.
No harm, no need to worry and fear. The ingredients of the wipes are only EDI pure water, sodium olive carboxylate, flaxseed oil, tea tree oil, cornflower extract and corresponding fruit/plant extracts, it does not contain any other ingredients. It is a very safe and environmentally friendly product.
OwOCare's wipes use natural fruit or plant fragrances and add 30% EDI pure water content, which provides 1.5 times more cleaning power than other products without adding chemicals, and has a relatively much enhanced odor removal ability. Ordinary grease, stains, dander, etc. can also be removed to give furry friends a refreshing "grooming experience".
The frequency of using wipes depends on your pet's lifestyle and activity level. Usually, pets that go out more or are more active get their paws dirty. In such cases it is recommended that wipes be used frequently for cleaning. Pets have sensitive skin and frequent daily bathing is not a good option. Cleaning with healthy and safe OwOCare wipes instead of bathing is a very good choice! Size increase, moisture increase is also considered "not a bath, better than a bath" experience.
PRODUCT FEATURES
OwOCare's wipes products are 100% plant-based, biodegradable, compostable and degrade in weeks, not centuries.
The ingredients of OwOCare's wipes are very, very, very safe, except for EDI pure water, sodium olive carboxylate, flaxseed oil, tea tree oil, cornflower extract, and nothing else. All natural ingredients.
No. Even if the wipes are made of all plant material, the decomposition ability becomes poor in water, the decomposition time becomes very long, and they tend to get tangled and cause sudden blockage in the drain.
We are strongly against the use of biological in vivo experiments to develop products. Even for scents, we develop them after extensive historical data comparisons and simulation tests, and we will never force and require animals to undergo tests with unknown properties or any known harm.
Pet wipes can be useful for all kinds of dogs, but there are some situations and types of dogs where they might be particularly beneficial
Pet wipes offer several advantages compared to wet towels or handkerchiefs when it comes to cleaning your dog:Convenience,Formulated for pets,Disposable,Consistent moisture,Odor control,Time-saving. However, it's important to note that pet wipes should not replace regular baths for your dog. They are a convenient tool for quick clean-ups but should be used in conjunction with regular grooming and bathing practices to keep your pet healthy and clean.
Baby wipes and pet wipes are formulated differently, as they are designed for use on different species with different skin sensitivities. Some ingredients found in baby wipes may be harmful or irritating to pets. These can include:Fragrances,Alcohol,Parabens,Propylene glycol,Phenoxyethanol,Chlorhexidine,Essential oils.
CUSTOMER SERVICE
If you have an account, visit your account page and select the order you're interested in tracking. The tracking number will be listed next to your order. We'll also email you when your order ships with tracking information so you can follow the journey of your OwOCare happy mail. If you don't want to log in, you can also enter your order information on the order tracking page to find your order tracking information：https://owocare.com/tools/track
1) We will accept returns of unused, unopened, and complete with original plastic wrapping within 30 days of receiving your package.2) If you need to initiate a return, please contact us support@owocare.com.We're here to help you, 24/7!Please note that photos will be required for us to review before proceeding with the refund request.Learn more about Our Return Policy.